FEEDBACK & SUGGESTIONS

Please share your feedback with us by filling out the Contact Us form. If you have feedback on our stores, select ‘In Store Service’ or ‘In Store General Inquiry’ as the reason for contact. If you have feedback on our website please select ‘Website Experience’ as the reason for contact. You should hear back from us within 3-5 business days.

Please share your feedback with us by filling out the Contact Us form. Select ‘Product Questions/Feedback’ as the reason for contact. You should hear back from us within 3-5 business days.

Please contact your Partnership Manager with your feedback, concerns, or issues. If you do not have a Partnership Manager, you can reach us through our Contact Us form. Select ‘Wholesale Inquiries’ as the reason for contact.

If you are raising a concern/issue through the Contact Us form, it may be escalated to the appropriate department within ELC. We may also contact you to obtain additional information to assist in the development of an appropriate action plan. Our objective is to provide a response within 3–5 business days. Should the complexity of the matter require additional time, you will be notified within the initial 3–5 day window that further review time is necessary.

Please contact your Partnership Manager with your feedback, concerns, or issues. If you do not have a Partnership Manager, you can reach us through our Contact Us form. Select ‘Hospitality Inquiries’ as the reason for contact. 

If you are raising a concern/issue through the Contact Us form, it may be escalated to the appropriate department within ELC. We may also contact you to obtain additional information to assist in the development of an appropriate action plan. Our objective is to provide a response within 3–5 business days. Should the complexity of the matter require additional time, you will be notified within the initial 3–5 day window that further review time is necessary.

Please reach out to your brand point of contact with your feedback, concerns, or issues. If you do not know who this is, you can reach us through our Contact Us form. Select ‘Supplier Inquiries’ as the reason for contact. 

If you are raising a concern/issue through the Contact Us form, it may be escalated to the appropriate department within ELC. We may also contact you to obtain additional information to assist in the development of an appropriate action plan. Our objective is to provide a response within 3–5 business days. Should the complexity of the matter require additional time, you will be notified within the initial 3–5 day window that further review time is necessary.

If you see or suspect a violation of the ELC Supplier Code, please report it.  The ELC Integrity Helpline accepts anonymous reports where they are permitted by law.  Your questions or concerns will be taken seriously, and we will treat them confidentially to the greatest extent possible.  ELC believes everyone has the right to raise concerns in good faith about potential violations without fear of retaliation. You may report concerns to the ELC Integrity Helpline Website: elcintegrityhelpline.ethicspoint.com (available 24/7 and in multiple languages) or [email protected].